India's Consumer Watchdog Escalates Probe into Apple's iOS 18 Warranty Terms

India's consumer regulator has escalated its investigation into Apple's software warranty terms amid allegations that the company's iOS 18 update damaged iPhone functionality, according to documents reviewed by Reuters. The probe centers on claims that users were compelled to pay for costly repairs for issues allegedly caused by the software update.

Regulator Deepens Investigation

The Central Consumer Protection Authority (CCPA) of India told Apple on July 29 that it was escalating the matter for a "detailed investigation" by its investigation wing, signaling that the regulator was not satisfied with the company's initial responses. The case stems from what the CCPA described as a large number of complaints received after the iOS 18 rollout in late 2024.

According to the regulator, the software update led to screen display and microphone malfunctions. The CCPA alleges that because Apple provides no warranty on its software, customers were forced to pay "exorbitant amounts" for repairs. For example, servicing a damaged iPhone 15 screen costs an estimated 27,900 rupees ($291), more than a third of the device's retail price.

The CCPA asserted in its notice to Apple that the company's actions violated the rights of "consumers as a class" and that "charging consumers for issues arising from the company’s own negligence violates the principle of fair trade."

Apple's Defense and Market Context

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Apple is contesting the regulator's accusations, arguing that its policy of providing no warranty on software aligns with global industry standards. In an August 20 letter to investigators, the company stated that this practice is similar to that of other electronics giants like Sony and Samsung and that users are informed of the terms before installation.

Apple also noted that the case was based on just 75 complaints and that only about 11% of iPhones were still using iOS 18 as of June 2026. The company said in a statement that it did not identify any systemic issues with the software in India and would cooperate with authorities.

Potential Implications in a Key Market

This regulatory challenge comes as Apple rapidly expands its presence in India, a critical growth market. According to Counterpoint Research, Apple's iPhone market share in the country grew from 4% in 2022 to 9% last year. The company is also facing separate accusations of breaching domestic antitrust laws.

If the CCPA finds Apple guilty of unfair trade practices, the company could face fines and be ordered to issue refunds. More significantly, legal experts suggest the regulator could potentially compel Apple to alter its warranty terms and business practices in India, a move that would be considered unprecedented.